Contact us

Have a question? Check out our FAQs page—we’ve answered the most common questions there, and it might save you time!

Orders ship in 1 to 5 business days, and you’ll receive a tracking number via email once your order is on its way. If your order is marked as delivered but hasn’t arrived, please allow 24 hours before reaching out—packages often show up within that time. If not, we’re here to help!

Still need to reach us? Please fill out the contact form below or email us at info@sanpedrosource.com. Please include your Order Number, any Address Updates, and photos if your cactus arrived damaged or if you think it will be helpful for us to see. We’ll get back to you within 1 to 2 business days.

A Quick Note About Shipping Delays

At San Pedro Source, we do our best to get your orders out the door quickly and carefully. That said, there may be times when shipping takes a little longer than usual due to factors outside our control, like sudden surges in orders, weather delays, etc.

If your package is taking a bit longer than expected, please know we’re likely working through a temporary backup, and we appreciate your patience while we catch up. We’re a small team that takes pride in packing each order with care, and we’re always doing our best to keep things moving smoothly.